We're here to help我們隨時提供協助

Support Center技術支援中心

Get help with PlacesImporter. We respond in English and Traditional Chinese.

PlacesImporter 支援服務，提供繁體中文與英文雙語回覆。

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Email SupportEmail 支援

Send us your question anytime. We typically respond within 1–2 business days.

隨時寄信提問，通常在 1–2 個工作天內回覆。

mydymailbox@gmail.com →
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Documentation使用說明

Step-by-step guides for installation, API setup, and all features.

詳細的安裝、API 設定與所有功能使用指南。

Read the docs →查看文件 →
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Agency & Partnership企業合作洽談

Interested in Agency M&A, white-label, or deep integration? Let's talk.

有意洽談買斷、白牌授權或深度整合，歡迎聯繫。

Contact for partnership →聯繫洽談 →

Common Issues常見問題排解

My SerpApi key shows "Invalid" even though it looks correctSerpApi 金鑰顯示無效，但我確定輸入正確
Make sure there are no extra spaces before or after the key. You can verify the key is active by logging into serpapi.com and checking your account dashboard.
請確認金鑰前後沒有多餘的空白字元。可以登入 serpapi.com 後台確認金鑰狀態是否為啟用中。
The map is not showing for imported listings匯入的店家地圖沒有顯示
This is usually caused by a missing or invalid Google Maps API key in your ListingPro settings. Go to ListingPro → Settings → Map and verify your Google Maps API key is entered and has the Maps JavaScript API enabled.
通常是 ListingPro 設定中的 Google Maps API 金鑰遺失或失效。請前往 ListingPro → 設定 → 地圖，確認金鑰已填入且已啟用 Maps JavaScript API。
Gemini AI features are not workingGemini AI 功能沒有作用
First verify your Gemini API key is correct using the Test button in Settings. If the test passes but AI features still don't work, the business you imported may not have enough reviews for AI to process.
請先在設定頁使用測試按鈕確認 Gemini 金鑰正確。若測試通過但 AI 功能仍無作用，可能是該店家的評論數量不足，AI 無法處理。
Business photos are not being imported店家照片沒有被匯入
Check that the "Import Photos" option is enabled in your settings. Also verify your server has sufficient disk space and the WordPress uploads directory is writable.
請確認設定中已啟用「匯入照片」選項，同時確認伺服器磁碟空間充足，且 WordPress 上傳目錄具備寫入權限。
Import seems to hang or time out匯入過程似乎卡住或逾時
The plugin adds a 0.5s delay between each business to avoid rate limiting. For large batches, this is expected. If it completely stops, check your server's PHP max_execution_time setting — it should be at least 120 seconds.
外掛在每筆店家之間加入 0.5 秒間隔以避免 API 限流，大量匯入時屬正常現象。若完全停止，請確認伺服器的 PHP max_execution_time 設定不低於 120 秒。

Send Us a Message直接傳訊息給我們

Can't find the answer above? Fill in the form and we'll get back to you.

找不到答案嗎？填寫下方表單，我們會盡快回覆。

This will open your email client. Alternatively, email us directly at mydymailbox@gmail.com點擊後將開啟您的郵件程式，也可以直接寄信至 mydymailbox@gmail.com